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Frequently Asked Questions

  • Refund Policy

    We are committed to ensuring your satisfaction with PPEfootwear. If you're not completely happy with your purchase, you may return unworn and undamaged items within 30 days of delivery for a full refund.


    • Items must be returned in their original condition and packaging

    • Refunds are processed within 5 working days of inspecting returned goods

    • Please contact our customer service team before returning anything to receive a return authorisation

  • Delivery Information

    We deliver across the United Kingdom using reliable and trusted couriers.


    • Standard Delivery: 2–5 business days.

    • Express Delivery: 1–2 business days.

    • Shipping costs vary depending on your location and selected delivery speed. Final charges are shown at checkout.

    All orders include tracking, and confirmation details will be sent once your order is dispatched. For more information, please visit our shipping policy page.

  • What do I do if I don’t know my shoe size?

    We provide precise tools to help you find your correct fit:


    • Our Universal Size Guide includes UK, EU, and US conversions and is available on all product pages.

    • You can download our Foot Self-Assessment Guide (here) to measure at home with ease.

    • For personalised assistance, our support team is available via email or phone—you’ll find full details in our Contact Us section.

    We recommend reviewing the guide before placing your order to ensure the best fit.

  • Can I buy PPE Footwear and get it delivered to my country?

    At this time, we currently supply and ship within the UK only. We’re focused on providing the highest level of service to our UK-based customers, but international expansion is something we’re actively exploring for the future. If you’d like to register your interest, feel free to contact us — we’d love to hear from you.

  • Are your shoes suitable for wet or slippery work environments?

    Yes. All of our safety shoes are equipped with SRC-rated slip-resistant soles, providing maximum traction on wet, oily, or uneven surfaces.

  • Do you offer bulk or trade pricing for businesses?

    Yes. If you're purchasing for a team or business, we offer competitive trade pricing and support for safety managers and procurement teams. Get in touch to request a catalogue or quote.

  • What standards do your shoes meet?

    All of our footwear complies with the latest EN ISO 20345 safety standards, with additional certifications depending on the model (such as anti-static, oil-resistant, or steel/composite toe protection).

Sizing Chart

Step 1

Take a piece of paper and place it against a wall, draw a line directly behind your heel and in front of your longest toe.

Step 2

Measure the distance in centimetres between the two lines and write it down.

Step 3

Look up the measured distance in the 'Centimetres' column of the table below. Read the size you need to select on the 'UK Size' column and choose your size accordingly.

EU Size Foot Length (cm) UK Size
35 21,7 2
36 22,5 3
37 23,2 4
38 24 5
39 24,7 6
40 25,5 6
41 26,2 7
42 27 8
43 27,7 9
44 28,5 10
45 29,2 11
46 30 11
47 30,7 12
48 - 13

Order Size D

Shoe Size (EU) Foot length in CM Foot width in CM
36 23 8,1
37 23,6 8,3
38 24,3 8,4
39 25 8,6
40 25,6 8,7
41 26,3 8,9
42 27 9
43 27,6 9,2
44 28,3 9,3
45 29 9,5
46 29,9 9,6
47 30,3 9,8
48 31 9,9
48 - 13

Order Size XD

Shoe size (EU) Foot length in CM Foot Width in CM
37 23,6 8,4
38 24,3 8,6
39 25 8,7
40 25,6 8,9
41 26,3 9
42 27 9,2
43 27,6 9,3
44 28,3 9,5
45 29 9,6
46 29,9 9,8
47 30,3 9,9
48 31 10,1